Question 1

What do I need to register on Bigwim?Popular

Accepted Answer

All you need to register is a Bangladeshi mobile number and a password, along with your name and date of birth. You must be 18 or older. An NID card is not required for standard registration, but may be needed for KYC verification on large withdrawals. Was this helpful? Yes No

Question 2

How many accounts can be created on one mobile number?

Accepted Answer

Only one Bigwim account can be registered per mobile number. Attempting to create multiple accounts may result in all accounts being suspended and any accumulated bonuses being forfeited. For more details, Terms & Conditions view.Was this helpful? Yes No

Question 3

What should I do if I forget my password?Popular

Accepted Answer

On the login page Go to the login page and click "Forgot Password?". An OTP will be sent to your registered mobile number — use it to set a new password. The entire process takes under 2 minutes.Was this helpful? Yes No

Question 4

What should I do if my account is locked?

Accepted Answer

After 5 incorrect password attempts, your account will be temporarily locked for 30 minutes. It unlocks automatically after that. If you're still having trouble, contact us via Live Chat.Was this helpful? Yes No

Question 5

How do I complete KYC verification?

Accepted Answer

Go to the "Identity Verification" section in your account settings. Upload photos of the front and back of your NID card, along with a selfie. Verification is typically completed within 24 hours.Was this helpful? Yes No

Question 6

Can I change my mobile number?

Accepted Answer

Yes, but you'll need to verify via OTP sent to your old number before adding the new one. You can do this from Settings. If you no longer have access to the old number, contact us via live chat.Was this helpful? Yes No

Question 7

Is registration on Bigwim free?

Accepted Answer

Yes, creating an account on Bigwim is completely free — no registration fee or monthly charges. You only need to deposit to place bets, starting from as little as ৳100.Was this helpful? Yes No

Question 8

What should I do if I want to close my account?

Accepted Answer

For a temporary break Responsible Gaming From the page, activate self-exclusion or a cooldown period. To permanently close your account, contact us via live chat — make sure to withdraw any remaining balance first.Was this helpful? Yes No

Question 9

How many devices can I be logged in to at the same time?

Accepted Answer

Bigwim supports simultaneous logins across multiple devices. If a login is detected from an unrecognized device, an SMS alert will be sent to you. For your security, always log out after using a public or shared device.Was this helpful? Yes No

Question 10

What is the minimum deposit amount?Popular

Accepted Answer

The minimum deposit is ৳100. You can deposit via bKash, Nagad, or Rocket. To claim your 100% first-deposit bonus, log in after registering and make your deposit.Was this helpful? Yes No

Question 11

How long do withdrawals take?Popular

Accepted Answer

Withdrawals to bKash or Nagad are typically completed within 5 to 10 minutes. If your KYC verification is pending, your first withdrawal may take a little longer. Withdrawals are available 24/7.Was this helpful? Yes No

Question 12

Are there payment methods other than bKash?

Accepted Answer

Yes, Bigwim supports deposits and withdrawals via bKash, Nagad, and Rocket. A minimum of ৳100 applies across all payment methods.Was this helpful? Yes No

Question 13

What is the maximum withdrawal limit?

Accepted Answer

A standard KYC-verified account can withdraw up to ৳50,000 per day. If you need a higher limit, contact us via Live Chat — the limit can be increased under special circumstances.Was this helpful? Yes No

Question 14

Are there any deposit fees?

Accepted Answer

Bigwim does not charge any fees for deposits or withdrawals. However, your mobile banking provider (bKash/Nagad) may apply their own standard service charges.Was this helpful? Yes No

Question 15

What should I do if my withdrawal is stuck?

Accepted Answer

If your withdrawal hasn't arrived within 30 minutes, contact us via Live Chat. Sharing your transaction ID or reference number will help us resolve the issue faster. If your KYC is not yet verified, your first withdrawal may take a little longer.Was this helpful? Yes No

Question 16

Can I set a deposit limit?

Accepted Answer

Yes. Responsible Gaming Visit the page to set daily, weekly, or monthly deposit limits. Decreases take effect immediately; increases require a 24-hour waiting period.Was this helpful? Yes No

Question 17

What happens if I deposit to the wrong number?

Accepted Answer

Contact live chat immediately and share a screenshot of the transaction. The sooner you report it, the better your chances of a resolution.Was this helpful? Yes No

Question 18

Can I withdraw my bonus balance?

Accepted Answer

Bonus funds cannot be withdrawn directly. Once you meet the required turnover conditions, the bonus amount is transferred to your main balance and can then be withdrawn. Please refer to the individual bonus terms for details.Was this helpful? Yes No

Question 19

How do I claim the welcome bonus?Popular

Accepted Answer

Register Make your first deposit after registering and a 100% Welcome Bonus will be credited to your account automatically — no promo code needed. Bonus up to ৳10,000.Was this helpful? Yes No

Question 20

What is turnover and how much is required?Popular

Accepted Answer

Turnover refers to the total amount you need to wager using your bonus before it can be withdrawn. For example, a ৳1,000 bonus with a 5x turnover requirement means you must place ৳5,000 in bets before cashing out. Each bonus has its own terms.Was this helpful? Yes No

Question 21

How do I receive daily cashback?

Accepted Answer

Log in and play every day. A portion of the previous day's net losses will be credited to your account as cashback the following morning. The cashback amount depends on your account level and the amount lost.Was this helpful? Yes No

Question 22

Where do I enter a referral code?

Accepted Answer

On the registration form Enter the code in the "Referral Code" field. Both the referrer and the new member will receive a bonus. The code cannot be added after registration, so make sure to enter it during sign-up.Was this helpful? Yes No

Question 23

What happens when a bonus expires?

Accepted Answer

Any unused bonus expires automatically once the validity period ends, so make sure to use it in time. Bonuses are typically valid for 7 to 30 days.Was this helpful? Yes No

Question 24

Can the same bonus be claimed more than once?

Accepted Answer

The welcome bonus can only be claimed once. However, daily cashback, weekly match bonuses, and special promotional offers are available on a regular basis.Was this helpful? Yes No

Question 25

Can I decline a bonus instead of accepting it?

Accepted Answer

Yes, you can decline a bonus through your account settings or by contacting Live Chat. This is an option if you'd rather not meet the turnover requirements. Please note that once declined, the bonus cannot be reclaimed.Was this helpful? Yes No

Question 26

How do I place a live bet?Popular

Accepted Answer

log in and Sports Betting Go to the page and select the "Live" tab. You'll see a list of ongoing matches — click on the one you want, select your odds, enter your stake, and confirm.Was this helpful? Yes No

Question 27

How do odds work?

Accepted Answer

Odds represent the numerical expression of winning probability. For example, odds of 2.5 mean that a ৳100 bet returns ৳250 if you win (including your original stake). Match Odds You can find a detailed comparison on the page.Was this helpful? Yes No

Question 28

Can I get a refund after placing a bet?

Accepted Answer

Once a regular bet is placed, it cannot be cancelled. However, some matches offer a cash-out feature that lets you sell your bet at a specific moment during the match to secure a partial return. If a match is cancelled, your full stake will be refunded.Was this helpful? Yes No

Question 29

What is the minimum bet amount?

Accepted Answer

Sports bets start from as little as ৳20. Limits may vary depending on the match and market. The minimum and maximum stakes for each selection are shown on the betslip.Was this helpful? Yes No

Question 30

How do I place a parlay or multi-bet?

Accepted Answer

Add multiple selections to your betslip, then choose the "Multi" or "Accumulator" option. If all your bets win, the odds are multiplied together for a much larger payout — but if even one leg loses, the entire bet is lost.Was this helpful? Yes No

Question 31

Which sports can I bet on?

Accepted Answer

Bet on 30+ sports including cricket, football, tennis, badminton, kabaddi, basketball, and volleyball. Special odds and bonuses are available for Bangladesh national team matches.Was this helpful? Yes No

Question 32

How do I play Live Casino?Popular

Accepted Answer

Log in and go to the Casino section, then select "Live Casino". Choose from baccarat, roulette, blackjack, or other table games. You'll play with a real dealer over video — just like being in a real casino.Was this helpful? Yes No

Question 33

Can you actually win a jackpot?

Accepted Answer

Yes. Jackpot Players across Bangladesh are winning big prizes on these games every day. Progressive jackpot pools grow with every bet placed.Was this helpful? Yes No

Question 34

Are the games fair? How can I verify?

Accepted Answer

Bigwim uses software from globally recognized game providers such as Evolution and Pragmatic Play. These providers are regularly audited by independent international testing agencies. RTP (Return to Player) information is displayed for every game.Was this helpful? Yes No

Question 35

Will all casino games run on mobile?

Accepted Answer

Yes, Bigwim is fully mobile-optimized. All games are playable in the browser on both Android and iOS. On a slow connection, choose lighter data games; for Live Casino, a stable internet connection is recommended.Was this helpful? Yes No

Question 36

What happens if I get disconnected mid-game?

Accepted Answer

Once your connection is restored, log back in — your game session will be recovered. If a game was not completed and no result was determined, your stake will be refunded. If the issue persists, contact us via live chat.Was this helpful? Yes No

Question 37

Is Bigwim safe?Popular

Accepted Answer

Yes. Bigwim uses 256-bit SSL encryption. Your personal information and payment data are fully protected. Every transaction is encrypted and our servers are monitored 24/7.Was this helpful? Yes No

Question 38

What should I do if my account is hacked?

Accepted Answer

Contact live chat immediately and request that your account be suspended. Your identity will be verified and your password reset. We also recommend enabling 2FA to protect your account going forward.Was this helpful? Yes No

Question 39

How do I contact support?

Accepted Answer

Click the Live Chat button in the bottom-right corner of the website — you'll get a response in Bengali within 90 seconds. You can also email us at support@bigwim.im. Both channels are available 24/7.Was this helpful? Yes No

Question 40

Is my personal information shared with third parties?

Accepted Answer

No, your personal information is never shared with any third party except where required by law. For more details, please refer to our Privacy Policy read.Was this helpful? Yes No

Question 41

Where can I find responsible betting tools?

Accepted Answer

Account settings or Responsible Gaming Visit the page to access deposit limits, cooldown breaks, self-exclusion, and all other responsible gambling tools — completely free. Play responsibly.Was this helpful? Yes No

Bigwim FAQ — All Your Questions Answered

Quick Help Center

Bigwim FAQ — Answers to All Your Questions in Bangla

Got the answers you needed? Get started now.